What defines a good leader? Look for these six qualities

WHAT DEFINES A GOOD LEADER? LOOK FOR THESE SIX QUALITIES

Modern business challenges can require new approaches. Leadership will need to evolve in order to continue to guide organisations in tomorrow's world of work. But what are the characteristics of a good modern leader in the workplace - and how can organisations develop them? 

Many studies draw parallels between effective leadership and solid organisational performance. But whether they’re a junior manager or a senior executive, the qualities that leaders need are changing.
 
Nearly 1,500 HR professionals ranked leadership development as the number one priority for 2025, with managers feeling 'overwhelemed' by the expansion of their responsibilities. In today’s unpredictable world, you must combine traditional leadership skills with new abilities. So, what does an effective modern leader look like?
 

1. Remember what makes a good leader

Before looking at the new skills future leaders may need, it is worth reflecting on what a leader actually is.
 
What are the qualities of a good leader? It’s not what you may think.
 
Being in charge of colleagues does not necessarily make you a ‘leader’. Former Facebook COO Sheryl Sandberg explains: “Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.”
 
Retired astronaut Chris Hadfield believes that good leadership is: “Not about glorious crowning acts. It’s about keeping your team focused on a goal and motivated to do their best to achieve it. Especially when the stakes are high and the consequences really matter.”
 
There may be varying opinions on the strengths and weaknesses of leaders. But overall, most people believe that great leaders motivate their team members to perform their best and achieve common goals.
 
What traits do you need to achieve this in the modern workplace?
 

2. Use blended leadership styles for a VUCA world 

Stacey Philpot from Deloitte Consulting maintains that the core skills needed historically in leadership roles have remained unchanged.
 
“These skills allow someone to become a leader faster than their peers. This is even true in today’s volatile, uncertain, complex and ambiguous (VUCA) environment,” she says.
 
The core skills for leading in a VUCA environment include:
 
  • Pattern recognition
  • Motivation
  • Agility
  • Emotional intelligence
  • Ability to understand, control and express emotions
 
This represents psychological assessments of 23,000 senior leaders globally over the past 25 years.
 
Consider introducing servant leadership:
 
Leaders need new styles of leadership to deal with changing cultures. Being comfortable with not having the answer and owning failure can create an environment of trust and openness.
 
Collectively, these behaviours form ‘servant leadership’. The Chartered Management Institute (CMI) defines servant leadership as emphasising behaviours and values such as:
 
  • Active listening
  • Empathy
  • Leading by example
 
These are instead of opting for a more authoritative, ‘command-and-control’ leadership style. Leaders create the conditions for team members to excel by displaying vulnerability. But given the stigma around servant leadership, how can organisations encourage it?
 
How to combat stigma surrounding servant leadership:
 
Alsu Polyakova, HR Leader for GE Healthcare, says reducing stigma around servant leadership will take a specific strategy. Most importantly frequent performance appraisals for leaders.
 
“We give leaders lots of opportunities for self-reflection, so they understand how they behave,” she says. GE Healthcare’s most successful leaders help to encourage behavioural change, Polyakova says. The company measures success by how well employees rate leaders on achieving GE Healthcare’s ‘cultural pillars’. These pillars include inspiring trust and empowering employees.
 

3. Create a culture of trust in the workplace

Gaining workers’ trust is more important than ever. One way to build trust is for leaders to take action on issues such as climate change. 71 percent of employees consider their CEOs’ social awareness as critically important, according to the Edelman Trust Barometer.
 
Social awareness may yield rich rewards. The Edelman poll shows that workers who trust their employers are far more engaged and remain more loyal than their more sceptical peers.
 
Leadership styles are clearly changing. The most effective leaders will need to tailor their styles to suit different scenarios, says Professor Sattar Bawany. “Leaders need a broad repertoire of management styles and the wisdom to know when each style should be used,” he says. “In crisis scenarios like cybersecurity breaches, for example, leadership should be authoritarian because the scenario is unstructured.”
 

4. Adapt your leadership style for different generations

Managers must also balance leadership styles to suit different generations. Modern workplaces will soon house up to five generations under one roof. Therefore, there will be many people with differing preferences on leadership style.
 
As of 2023, millennials are the biggest group in the UK workforce, at 35 percent. Modern leaders must mix old and new leadership styles that meet the needs of younger generations. Doing so will future proof organisations. However, new leadership approaches cannot come at the expense of alienating older workers.
 

5. Commit to lifelong learning

With the workplace evolving so rapidly, leaders cannot rely on past experience alone to get by. Ben Farmer, Head of HR at Amazon UK agrees: “Experience is not always synonymous with wisdom and judgement. And naivety doesn’t always engender novel thinking and openness to change.”
 
Organisations should look for leaders who understand the future as well as those with experience. “Success comes from the ability to combine understanding of exciting, new trends with the experience required to put that knowledge into action,” says Farmer.
 
But what is the right balance? There is no one-size-fits-all approach when balancing experience with adaptability. Achieving the right balance will mostly depend on the organisation and the sector it operates in.
 

6. Be conscious of culture

Organisational culture is an important factor. Risk-averse firms may prefer experience over novel thinking. Leaders may be fearful of a backlash from stakeholders should novel thinking fail. To lower risk, companies should seek leaders who use both scientific evidence and intuition when making decisions.
 
Ultimately, there’s no single blueprint for an effective modern leader. Each organisation must tailor their approach to leadership development. There must be a focus on organisational culture, industry nuances and employee mix.
 
But above all, leaders should recognise that today’s reality may be old news tomorrow.
 
 

For more expert advice, take a look at the following articles: 

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null How Sony turns unsuccessful candidates into brand champions

HOW SONY TURNS UNSUCCESSFUL CANDIDATES INTO BRAND CHAMPIONS

“Where possible, we deliver a personal, qualitative, useful, constructive experience so that an individual learns something through the process”

As one of the world’s three major music companies, Sony Music Entertainment is seen as a very attractive employer by a large number of people. “We don’t tend to struggle with volume of interest or applications when we share news updates or advertise roles,” explains Emma Adler, the company’s Global Head of Talent Acquisition.”

 

I get hundreds of emails a day, many of those from people expressing an interest in working here.”

Whenever it advertises a role, the number of applications usually runs into the hundreds. For its annual internship programme, there can be as many as 2,000 applications within the space of a fortnight for 25 positions.

Despite its popularity with candidates, Sony Music Entertainment doesn’t take its market reputation for granted, however. “Everybody who engages with us with regard to employment opportunities is also our customer, whether that’s for electronics, mobile, gaming, film or music,” Adler explains. “So we want to create the best experience we can.”

Since the company is not a high-volume recruiter and has relatively low attrition – it recruits around 100 roles annually in the UK – it can afford to take a highly personalised approach to recruitment. “In a very high percentage of the conversations that I have with people, I’m telling them that they’ve been unsuccessful, or we don’t have a role of the right nature,” notes Adler. “It’s often not to do with them as a candidate or their experience; it’s often down the high level of competition for the roles and the low recruitment volume.”

Adler describes Sony Music Entertainment’s recruitment experience as being similar to a customer service experience. This is due to the quality of the updates and the feedback that the candidate gets, regardless of whether they have been successful or not. “It’s about making sure that, where possible, we deliver a personal, qualitative, useful, constructive experience so that an individual learns something through the process.”

What should other organisations do if they want to follow Sony Music Entertainment’s approach to candidate engagement? Adler advises: “Make it best practice to update applicants on their application and keep the feedback real and honest.”

AUTHOR


Jon Mannall
EMEA Managing Director and Global Head of Sales, Solutions and Innovation, Hays Talent Solutions
Jonathan is the EMEA Managing Director and Global Head of Sales, Solution and Innovation for Hays Talent Solutions, having joined Hays in 2011. Previous roles held at Hays included Client Director, Service Delivery Director and Head of Sales for the UK. He is now responsible for leading the approach to engaging and securing new clients and to ensuring that the products and services offered by Hays Talent Solutions continue to meet the changing needs of our global, regional and local customers. For more information about Hays Talent Solutions, visit our website. 

Prior to joining Hays, and after completing his Masters in Philosophy and Management, Jon worked in the RPO and MSP sector for 10 years with a range of Financial Services, Public Sector, IT & Telecommunications, and Insurance clients in Sales and Operations Director roles.