S
SaaS – Software as a Service
Web or cloud-based software licensing and delivery model. Common for many business applications, such as payroll processing software and human resource management. Typically offered without any additional services.
Salary benchmarking
Part of our advisory services offering where we advise on the typical pay / compensation package based on similar jobs.
Six stage framework
The structure around which all our solutions are designed. This provides a foundation for all our programmes so that we add value across the full recruitment value chain. By taking a holistic approach we ensure service excellence because we’ve considered the impact on all other steps and aspects- which helps set us apart from all our competitors.
SLA - Service Level Agreement
An agreed level of service quality a supplier should comply with. Common examples: time-to-fill a job request and time-to-solve a complaint.
Self-sourcing
Where a client company does its own recruiting of contingent workers (typically from a variety of sources including manager referrals and online public marketplaces) – differs from “direct sourcing” which is an outsourced recruiting and engagement service where an experienced workforce solutions partner, like Hays Talent Solutions, provides the recruiting capability to the client instead of using temporary agencies.
Services procurement
Silver medallists
Silver Medallists are qualified candidates that have reached the final interview short list but did not get a position. Often considered as a component of the ‘extended supply chain’ to be considered for potential contingent roles.
SOW – Statement of Work
A document, usually attached to a master agreement as a schedule, detailing the services or works to be provided by a vendor and the price to be paid. The works to be provided can be described on a “milestone/deliverable” or “time and materials” basis.
Sourcing
This is a procurement term used to describe the process of finding goods or services. However, we often use it to describe the process of finding candidates.
Sourcing centre
Hays office containing teams providing one or more stages of the recruitment lifecycle in their own country because of specific in-country factors (for example customer, legal or financial/tax requirements) on a lower per-head cost basis when compared to average Hays Specialist Recruitment offices in that country.
Spend under management
The amount that was invoiced as part of a contingent workforce programme for work performed during a given time frame.
Strategic workforce planning
This is the process of strategically assessing the corporate and strategic objectives workforce implications
SSC - Shared Services Centre
Internal bundling and streamlining of similar services previously spread over many departments. These are normally non-production related, such as IT, Finance and HR.
Staff augmentation
This is a service option where we can our own team supplement internal staffing teams, often using the company’s internal recruiting.
Staffing company / agency / firm
A company providing staffing services, this could include the provision of temporary workers, permanent employees and executive searches for a client. May also be referred to as recruitment company, such as Hays Specialist Recruitment.
Staff leasing
This term is often used in the US to employees who are engaged using a professional employer organisation. Employment responsibilities are usually shared between the leasing company and the client company. The client retains essential management control over the work performed.
Supplier-funded model
This is a pricing option where an MSP service is funded through a percentage or fee added to the billing of each assignment.
Supplier enablement
This is a term to describe our comprehensive enabling approach to streamlining the associated processes and increasing the effectiveness of those that supply our clients as part of our programmes. It is commonly referred to in the market as vendor management. However, management typically refers to standard controlling aspects of working with suppliers- where as we focus on enabling.
SCM - Supply Chain Management
Supply Chain Management is the management of the flow of goods and services. It includes the movement and storage of materials, work-in-process, and finished goods from point of origin to consumption. In a contingent programme supply chain management means optimising an organisation’s contingent talent from sourcing to onboarding.
Swedish derogation
Swedish derogation is a model of employment where the agency hires the worker directly. Derogation means an exemption from the rules and it can be used to get around the Agency Worker Regulation, because the workers are not employed directly by the client and so the AWR rules do not apply.